e2bet is committed to protecting the privacy and personal data of all Members. This policy explains exactly what data we collect, how we use it, and what rights you have over it.
This Privacy Policy ("Policy") describes how e2bet ("e2bet", "we", "us", "our"), the operator of the online gaming platform accessible at e2bet.vu, collects, processes, stores, and protects personal data belonging to individuals who access or register on the Platform ("Members", "you"). This Policy applies to all personal data processing activities conducted by e2bet in connection with the operation of the Platform, including sports betting, live casino, slot games, poker, customer support, and marketing communications.
e2bet is committed to handling personal data responsibly and in accordance with applicable international data protection standards, including principles derived from the General Data Protection Regulation (GDPR) as a global privacy benchmark, and relevant Malaysian data protection considerations under the Personal Data Protection Act 2010 ("PDPA") to the extent applicable to Malaysian Members.
By registering an account on the e2bet Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, you should not register or continue to use the Platform.
e2bet collects personal data in the following categories:
| Category | Examples | Collection Method |
|---|---|---|
| Identity Data | Full name, date of birth, MyKad / passport number, nationality | Provided during registration and KYC |
| Contact Data | Email address, mobile number, residential address | Provided during registration |
| Financial Data | Payment method details (e-wallet IDs, bank account references), transaction history, deposit and withdrawal records | Generated during Platform use |
| Technical Data | IP address, device type, browser type and version, operating system, session timestamps, login history | Collected automatically via Platform |
| Usage Data | Games played, bet history, session duration, pages visited, feature interactions | Collected automatically during Platform use |
| Marketing Preferences | Communication opt-in / opt-out status, preferred contact channel | Provided during registration or updated via account settings |
| Support Communications | Live chat transcripts, email correspondence, complaint records | Generated during support interactions |
e2bet does not collect sensitive personal data (such as racial or ethnic origin, political opinions, religious beliefs, or health data) except where such data is incidentally disclosed during support interactions, in which case it is not separately processed or stored for profiling purposes.
e2bet uses personal data for the following purposes:
e2bet processes personal data under the following legal bases:
e2bet does not sell personal data to third parties. Personal data is shared only in the following circumstances:
All third parties with whom e2bet shares personal data are required to process that data only for the specified purpose and in compliance with applicable data protection standards. e2bet does not authorise third parties to use Member personal data for their own marketing or profiling purposes.
The e2bet Platform uses cookies and similar tracking technologies to operate and improve the Platform experience. The categories of cookies used are as follows:
You may manage your cookie preferences via your browser settings. Note that disabling strictly necessary cookies will prevent you from logging in to your e2bet account.
e2bet retains personal data for as long as necessary to fulfil the purposes described in this Policy, subject to the following retention periods:
e2bet implements a range of technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. Key measures include:
Notwithstanding these measures, no internet-based transmission or storage system is entirely immune from risk. Members are encouraged to use strong, unique passwords and to enable two-factor authentication on their e2bet accounts.
Depending on your jurisdiction of residence, you may have some or all of the following rights in respect of your personal data held by e2bet:
To exercise any of these rights, contact e2bet at [email protected]. Requests will be processed within thirty (30) days. Identity verification may be required before a request is actioned.
Malaysian Members may also exercise rights under the Personal Data Protection Act 2010 (PDPA) by writing to e2bet's data compliance contact at the same email address.
The e2bet Platform is strictly restricted to individuals aged 21 years and above. e2bet does not knowingly collect personal data from individuals under 21. If e2bet discovers that an account has been registered by or on behalf of a minor, the account will be immediately suspended, all balances will be voided, and all personal data associated with the account will be deleted in accordance with e2bet's data minimisation obligations.
If you believe a minor has registered on the Platform, please notify e2bet immediately at [email protected].
e2bet operates under an international licensing framework and its infrastructure involves servers and service providers located in multiple jurisdictions. Personal data may therefore be transferred to and processed in countries outside Malaysia, including countries that may not have data protection laws equivalent to the Malaysian PDPA.
Where such transfers occur, e2bet ensures that appropriate safeguards are in place, including contractual data processing agreements with relevant standard clauses, to protect personal data in transit and at destination. e2bet will not transfer personal data to a jurisdiction unless it has satisfied itself that adequate protections apply to that transfer.
e2bet may update this Privacy Policy from time to time to reflect changes in its data processing practices, legal obligations, or Platform features. Where changes are material, e2bet will notify Members via email to their registered address or via a prominent notice on the Platform at least seven (7) days prior to the amended Policy taking effect. The "Effective Date" at the top of this Policy will be updated with each revision.
Continued use of the Platform following the effective date of a revised Policy constitutes acceptance of the updated terms. If you do not accept the revised Policy, you must close your account before the effective date of the revision.
For any questions, concerns, or requests relating to this Privacy Policy or e2bet's data processing practices, please contact the e2bet data compliance team at:
Email: [email protected]
Subject line: Privacy / Data Protection Enquiry
Response time: Within 30 business days
Please include your registered email address and a description of your enquiry or request. e2bet will acknowledge receipt of all data-related requests within five (5) business days.
A summary of the key data protection commitments e2bet upholds for every Member.
All data transmitted between your device and e2bet is encrypted using TLS 1.3. Passwords are stored as hashed values — not readable by anyone, including e2bet staff.
e2bet does not sell your personal data to any third party for marketing, profiling, or advertising purposes. Data sharing is limited to what is strictly necessary for Platform operations and legal compliance.
Access, correct, or request deletion of your personal data at any time by contacting e2bet. Marketing consent can be withdrawn instantly from your account settings without contacting support.
e2bet applies privacy principles consistent with the Malaysian Personal Data Protection Act 2010. Malaysian Members may exercise PDPA rights by contacting the e2bet data compliance team.
e2bet's Platform infrastructure is subject to regular third-party penetration testing and security reviews to identify and remediate vulnerabilities before they can be exploited.
e2bet does not retain personal data indefinitely. Clear retention schedules are applied to each data category, and data is deleted or anonymised once it is no longer required.
Your data is protected. Your account is secure. Join e2bet and experience Malaysia's most trusted online gaming platform.